Remote Call Center Specialist

Job Description:

We are seeking a Remote Call Center Specialist to join our team at Deere in Dubai, AE. This is a part-time position at the Associate Level, ideal for individuals with at least 3 years of experience in customer service roles. As a Remote Call Center Specialist, you will be responsible for handling inbound and outbound calls from customers, providing exceptional service and support.

Responsibilities: 1. Answer incoming calls from customers and provide assistance with product inquiries, troubleshooting, and issue resolution. 2. Make outbound calls to follow up on customer inquiries, gather feedback, and promote company products/services. 3. Maintain accurate and detailed records of all customer interactions in the CRM system. 4. Collaborate with team members to resolve complex customer issues and escalate to appropriate departments when necessary. 5. Adhere to company policies and procedures to ensure consistent service delivery and customer satisfaction. 6. Participate in ongoing training and development programs to stay updated on product knowledge, company policies, and industry trends. 7. Work collaboratively with other team members to achieve team goals and objectives. 8. Use strategic planning skills to anticipate customer needs and proactively address potential issues.

Requirements: 1. At least 3 years of experience in a customer service or call center role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving skills and ability to handle difficult customer interactions with professionalism. 4. Resourceful and motivated individual who can work independently in a remote environment. 5. Strong teamwork skills and ability to collaborate effectively with colleagues. 6. Ability to adapt to changing priorities and handle multiple tasks simultaneously. 7. Experience with CRM software and proficiency in Microsoft Office applications. 8. Strategic planning skills to anticipate customer needs and provide proactive solutions.

Benefits: - Employee discounts on company products - Paid sick leave - Gym membership benefits

Working Environment: At Deere, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and we are committed to creating a supportive and inclusive environment for all employees.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Deere is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are dedicated to building a diverse workforce and inclusive culture where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.