Call Center Specialist

Job Description:

As a Call Center Specialist at Cablevision Systems, your primary responsibility will be to handle inbound and outbound calls from customers in a professional and courteous manner. You will be required to provide excellent customer service, resolve customer complaints, and answer any inquiries they may have about our products and services. In addition to handling customer calls, you will also be responsible for data entry, keeping accurate customer records, and following up on customer issues as needed.

Responsibilities: - Answer incoming calls from customers and provide assistance as needed - Make outbound calls to follow up on customer inquiries or resolve issues - Keep accurate records of customer interactions and transactions - Research and analyze customer data to identify trends and improve service - Provide detailed information about products and services to customers - Handle customer complaints and ensure they are resolved in a timely and effective manner - Work closely with other departments to address customer needs and concerns

Requirements: - Confident and reliable personality traits - Strong research and analysis skills - Excellent communication and interpersonal skills - Ability to work well under pressure and in a fast-paced environment - Basic computer skills and familiarity with call center software - High school diploma or equivalent - No prior experience required, as training will be provided

Benefits: - Free accommodation for part-time employees - Retirement plan options - Company transportation provided for shifts outside of regular working hours

Working Environment: At Cablevision Systems, we believe in recognizing and rewarding our employees based on their performance and merit. We offer a supportive and inclusive working environment where employees can grow and succeed in their careers.

Equal Opportunity Statement: Cablevision Systems is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.