Call Center Specialist - Work from home

Job Description:

Dubai National Insurance & Reinsurance is seeking a Call Center Specialist to join our team and work from home on a part-time basis. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in the insurance industry.

Responsibilities: - Handle inbound and outbound calls from policyholders, providing exceptional customer service and resolving any inquiries or issues effectively and efficiently - Process policy changes, payments, and claims accurately and in a timely manner - Educate customers on insurance products, services, and coverage options - Maintain thorough and up-to-date knowledge of insurance policies, procedures, and underwriting guidelines - Collaborate with other team members to ensure a seamless customer experience - Meet or exceed key performance indicators related to call quality, productivity, and customer satisfaction

Requirements: - Must be independent and passionate about providing outstanding customer service - Demonstrated leadership skills and emotional intelligence - Excellent communication skills, both written and verbal - Proficient in using computer systems and software, with the ability to learn new programs quickly - Ability to work in a fast-paced environment and multitask effectively - High school diploma or equivalent required

Benefits: - Paid sick leave - Employee discounts on insurance products - Relocation allowance for eligible employees

Working Environment: At Dubai National Insurance & Reinsurance, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and promote a positive and supportive work environment.

Equal Opportunity Statement: Dubai National Insurance & Reinsurance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: May 11, 2024

If you are looking to kickstart your career in the insurance industry and have the desired personality traits and soft skills, we encourage you to apply for this exciting opportunity as a Call Center Specialist with Dubai National Insurance & Reinsurance.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.