Remote Chat Support Assistant

Job Description:

Navistar International is seeking a Remote Chat Support Assistant to join our team in Dubai. As a part-time Associate Level position, the Remote Chat Support Assistant will be responsible for providing exceptional customer service and support through online chat channels.

Responsibilities: 1. Respond promptly to customer inquiries via chat, email, or phone. 2. Provide accurate information on products or services and assist customers with any issues or concerns they may have. 3. Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution. 4. Work closely with other team members to optimize customer satisfaction and ensure a seamless support experience. 5. Maintain a positive and professional attitude towards customers at all times. 6. Document all customer interactions and maintain accurate records of all support tickets and inquiries. 7. Collaborate with the sales and marketing teams to identify opportunities for upselling or cross-selling products and services.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Hardworking and dedicated individual with excellent problem-solving skills. 3. Strong communication and negotiation skills. 4. Ability to work independently and prioritize tasks in a fast-paced environment. 5. Proficiency in using chat support tools and CRM software. 6. Excellent typing skills with a high level of accuracy. 7. Familiarity with e-commerce platforms and online sales processes.

Benefits: 1. Joining Bonus 2. Free food 3. Travel & spending expenses 4. Opportunity to grow and advance within the company

Working Environment: At Navistar International, we strive to create a high-energy workplace where employees are encouraged to innovate and achieve success. Our focus is on delivering impactful results and providing exceptional customer service.

Equal Opportunity Statement: Navistar International is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.