Chat Support Assistant - Work from home

Job Description:

Broadcom is currently seeking a Chat Support Assistant to work remotely from home in Dubai, AE. This part-time position is perfect for someone looking to gain experience in a fast-paced tech support environment. As an Entry Level Chat Support Assistant, you will be responsible for providing customer service and technical support to users through chat platforms.

Responsibilities: 1. Respond to customer inquiries and technical issues through chat in a timely and professional manner. 2. Troubleshoot software and hardware issues and provide solutions to customers. 3. Document and escalate complex issues to the appropriate team for resolution. 4. Maintain accuracy in data entry and keep detailed records of customer interactions. 5. Continuously improve knowledge of products and services to provide accurate information to customers.

Requirements: 1. 1 year of experience in customer service or technical support. 2. Excellent written communication skills with a strong command of English. 3. Passionate about technology and helping customers solve problems. 4. Adaptable to changing priorities and able to work independently. 5. Strong decision-making skills and ability to prioritize tasks effectively. 6. Basic project management skills. 7. Must have a reliable internet connection and a quiet workspace to work from home.

Benefits: - Free food provided during working hours. - Parental leave for new parents. - Gym membership reimbursement for employees. - Opportunity for growth and advancement within the company.

Working Environment: At Broadcom, we foster transparency and open dialogue for effective communication at all levels. Our team is collaborative and supportive, encouraging personal and professional growth for all employees.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Broadcom is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.