Chat Support Assistant - Work from home

Responsibilities: - Providing efficient and friendly chat support to customers regarding Health Net products and services - Responding to customer inquiries in a timely manner and providing accurate information - Troubleshooting technical issues and guiding customers through problem-solving steps - Escalating unresolved issues to the appropriate department for further assistance - Maintaining a positive and professional attitude in all customer interactions - Collaborating with team members to ensure a seamless customer experience - Keeping up to date with product knowledge and industry trends - Participating in ongoing training and professional development opportunities

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize effectively in a fast-paced environment - Proficiency in using chat support software and other relevant tools - Basic understanding of health insurance concepts is a plus - Ability to work independently and as part of a team - Passion for helping others and providing exceptional customer service - Reliable internet connection and workspace for remote work - Ability to research and problem-solve independently - Willingness to take on leadership roles within the chat support team

Equal Opportunity Statement: Health Net is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse team and fostering an inclusive working environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.