Chat Support Associate

Job Description:

As a Chat Support Associate at Sharjah Electricity and Water Authority, you will be responsible for providing exceptional customer service through online chat support. You will work part-time remotely from Abu Dhabi, UAE, at the Associate level with a minimum of 2 years of experience.

Responsibilities: - Engage with customers via chat to address inquiries, troubleshoot issues, and provide solutions in a timely and professional manner. - Demonstrate a passion for customer service and a drive to exceed customer expectations. - Utilize strong people management skills to handle various customer personalities with empathy and understanding. - Display emotional intelligence to navigate challenging situations and provide solutions to ensure customer satisfaction. - Maintain a positive and proactive attitude towards resolving customer issues and enhancing their experience. - Collaborate with team members to share best practices and continuously improve the customer support process.

Requirements: - 2+ years of experience in customer service or a related field. - Demonstrated passion for providing excellent customer service. - Ability to work remotely and independently. - Strong written communication skills and attention to detail. - Proficiency in using chat support tools and software. - Excellent interpersonal skills and emotional intelligence. - Ability to manage multiple tasks and prioritize effectively. - Familiarity with the utility industry is a plus.

Benefits: - Flexible remote work opportunities. - Dental insurance for employees. - Parental leave for employees. - Opportunities for professional development and growth within the company.

Working Environment: At Sharjah Electricity and Water Authority, we prioritize exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing top-notch customer support and creating a positive experience for all customers.

Deadline to Apply: The deadline to apply for this position is June 29, 2024.

Equal Opportunity Statement: Sharjah Electricity and Water Authority is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.