Chat Support Associate - Work from home

Job Description:

Marsh & McLennan is seeking a Chat Support Associate to join our team. This is a part-time position that allows for remote work from the comfort of your own home. As an Entry Level Chat Support Associate, you will be responsible for providing exceptional customer service through chat interactions with clients.

Responsibilities: 1. Respond to customer inquiries and resolve issues through chat support. 2. Provide product information and assistance to customers. 3. Troubleshoot technical issues and escalate to the appropriate department if needed. 4. Document customer interactions and maintain accurate records. 5. Collaborate with team members to improve processes and enhance customer satisfaction. 6. Stay up-to-date on product knowledge and company policies. 7. Meet and exceed performance metrics and goals.

Requirements: 1. 1 year of experience in a customer service or support role. 2. Strong communication skills and attention to detail. 3. Ability to work independently and confidently. 4. Innovative thinking and strategic planning skills. 5. Comfortable using chat platforms and technology. 6. High school diploma or equivalent.

Benefits: 1. Retirement plan. 2. Company transportation. 3. Parental leave.

Working Environment: At Marsh & McLennan, you will flourish in a culture that embraces change and responds resiliently. We prioritize a positive work environment where employees can grow and succeed.

Equal Opportunity Statement: Marsh & McLennan is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

Don't miss out on this exciting opportunity to join our team as a Chat Support Associate. Apply by the deadline of June 3, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.