Chat Support Manager

Job Description:

We are looking for a motivated and driven Chat Support Manager to join our team at DAMAC Properties in Abu Dhabi. As a Chat Support Manager, you will be responsible for managing a team of chat support representatives to provide exceptional customer service and support to our clients.

Responsibilities: - Manage a team of chat support representatives to ensure timely and accurate responses to customer inquiries - Monitor chat support metrics and performance indicators to drive continuous improvement - Develop and implement strategies to increase customer satisfaction and retention - Train and mentor chat support representatives to improve their skills and performance - Collaborate with other departments to address customer issues and improve processes - Stay up-to-date on industry trends and best practices in chat support management - Handle escalated customer inquiries and provide resolutions in a timely manner - Conduct regular performance reviews and provide feedback to team members - Ensure compliance with company policies and procedures

Requirements: - Bachelor's degree in a related field - Minimum of 6 years of experience in chat support management - Strong communication and negotiation skills - Excellent organizational and time management skills - Ability to motivate and inspire team members - Proficiency in Microsoft Office and chat support software - Experience in the real estate industry is a plus - Knowledge of customer relationship management (CRM) systems

Personality Traits: Motivated, Driven

Soft Skills: Negotiation, Communication

Benefits: - Joining Bonus - Dental insurance - Profit sharing

Working Environment: At DAMAC Properties, we encourage a culture of continuous learning and adaptation to stay ahead in a rapidly changing world. We strive to provide a supportive and collaborative work environment where employees can grow and develop their skills.

Equal Opportunity Statement: DAMAC Properties is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.