Chat Support Manager

Job Description:

AES is seeking a part-time Chat Support Manager to join our team in Dubai. The ideal candidate will have at least 7 years of experience in a similar role and possess a strong work ethic, as well as the ability to adapt to various situations.

Responsibilities: - Lead a team of chat support agents and oversee day-to-day operations - Monitor chat support activities to ensure timely and accurate responses to customer inquiries - Implement and maintain chat support best practices to improve customer satisfaction - Develop and maintain training programs for chat support agents - Analyze chat support metrics and provide reports to upper management - Handle escalated customer inquiries and provide resolutions - Collaborate with other departments to improve overall customer experience - Stay up-to-date on industry trends and best practices in chat support

Requirements: - At least 7 years of experience in chat support or a related field - Strong leadership skills - Ability to adapt to a fast-paced work environment - Excellent communication skills - Proficiency in chat support software and tools - Ability to multitask and prioritize tasks effectively - Bachelor's degree in a relevant field (preferred)

Personality traits: hardworking, adaptable Soft skills: adaptability, leadership

Benefits: - Free accommodation - Remote work flexibility - Company transportation

Working environment: Become part of a team that leads the industry through cutting-edge ideas and solutions. Your contributions will have a direct impact on our success and the satisfaction of our customers.

Deadline to apply: July 12, 2024

Equal Opportunity Statement: AES is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.