Chat Support Manager - Work from home

Job Description:

Stanley Black & Decker, a leading global provider of hand tools, power tools, and related accessories, is seeking a Chat Support Manager to work remotely from Abu Dhabi on a part-time basis. The ideal candidate for this position will have a minimum of 6 years of experience in customer service or related field, with a strong background in managing chat support teams.

Responsibilities: - Manage a team of chat support agents, providing guidance, training, and performance feedback - Monitor chat support metrics and KPIs to ensure team efficiency and customer satisfaction - Develop and implement chat support strategies to improve response times and resolution rates - Collaborate with other departments to address customer issues and improve overall customer experience - Stay up-to-date on industry trends and best practices in chat support management - Handle escalated customer issues and provide timely resolution - Conduct regular performance reviews and set goals for team members - Uphold the highest standards of ethical conduct and integrity in all interactions

Requirements: - Bachelor's degree in Business Administration or related field preferred - Proven experience in chat support management or similar role - Excellent communication and interpersonal skills - Strong leadership and decision-making abilities - Driven and resilient personality traits - Proficiency in Microsoft Office and chat support software - Ability to work independently and remotely - Soft skills in presentation and negotiation - Equal opportunity statement: Stanley Black & Decker is an equal opportunity employer and is committed to building a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Benefits: - Vision insurance - Relocation allowance - Profit sharing opportunities

If you meet the requirements for this position and are interested in working with a reputable company that values integrity and employee growth, apply by June 1, 2024. Join Stanley Black & Decker in providing excellent chat support to our customers and contributing to the success of our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.