Chat Support Manager - Work from home

Job Description:

Peter Kiewit Sons’, a leading construction and engineering company, is seeking a dedicated and energetic Chat Support Manager to work from home in Dubai, AE. The ideal candidate will have at least 6 years of experience in a customer service or support role and possess strong problem-solving and adaptability skills.

Responsibilities: - Manage a team of chat support agents to ensure high-quality customer service and support - Develop and implement chat support strategies to improve efficiency and customer satisfaction - Monitor chat support performance metrics and make recommendations for improvement - Train and mentor chat support agents to enhance their skills and knowledge - Handle escalated customer issues and provide solutions in a timely manner - Collaborate with other departments to address customer concerns and improve the overall customer experience - Stay current on industry trends and best practices in chat support management

Requirements: - 6 years of experience in a customer service or support role - Proven track record of managing a successful chat support team - Excellent communication and interpersonal skills - Strong problem-solving abilities and adaptability to changing environments - Proficiency in chat support software and tools - Ability to work independently and meet deadlines - Bachelor’s degree in a related field preferred

Benefits: - Disability insurance - Parental leave - Company transportation

Working Environment: At Peter Kiewit Sons’, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to delivering exceptional service to our customers and creating a positive work environment for our employees.

Equal Opportunity Statement: Peter Kiewit Sons’ is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome applicants from all backgrounds to apply for this position.

Deadline to apply: 2024-07-13

If you meet the requirements and are passionate about providing top-notch chat support services, we encourage you to apply for the Chat Support Manager position at Peter Kiewit Sons’ today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.