Chat Support Representative

Job Description:

General Mills is seeking a Chat Support Representative to join our team in Abu Dhabi. As a part-time Associate Level position, this role requires at least 3 years of experience in customer service or a related field. The ideal candidate will be adaptable and energetic, with strong research and adaptability skills.

Responsibilities: - Provide exceptional customer service through chat support, addressing customer inquiries and issues in a timely and professional manner - Conduct research to address customer questions or concerns, providing accurate and helpful information - Collaborate with internal teams to resolve complex customer issues and escalate as needed - Maintain a positive and helpful attitude while interacting with customers and fellow team members - Stay up-to-date on product knowledge and company policies to better assist customers - Contribute to a positive and collaborative team environment, supporting team goals and initiatives - Provide feedback on customer trends and issues to help improve products and services - Meet and exceed performance metrics related to customer satisfaction, response time, and issue resolution

Requirements: - Bachelor's degree or equivalent experience preferred - 3+ years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong research and problem-solving abilities - Ability to multitask and prioritize in a fast-paced environment - Proficiency in typing and using chat support platforms - Adaptability to changing customer needs and company policies - Energetic and positive attitude with a passion for helping others - Ability to work independently and as part of a team

Benefits: - Profit sharing opportunities - Travel and spending expenses covered - Visa sponsorship for eligible candidates

Working Environment: The Chat Support Representative role at General Mills offers a dynamic and fast-paced work environment. We thrive on collaboration, innovation, and continuous improvement. If you are looking for a challenging and rewarding position where you can make a difference, this is the place for you.

Equal Opportunity Statement: General Mills is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.