Chat Support Representative

Job Description:

We are seeking a dedicated and resilient Chat Support Representative to join our team at Murphy USA in Abu Dhabi, AE. As a Chat Support Representative, you will be responsible for providing exceptional customer service and support through our online chat platform. You will interact with customers in real-time, addressing their inquiries, resolving issues, and ensuring a positive experience.

Responsibilities: 1. Engage with customers via online chat to provide assistance and support. 2. Respond to customer inquiries promptly and accurately. 3. Resolve customer issues and complaints in a professional and timely manner. 4. Use analysis skills to identify trends and patterns in customer interactions. 5. Utilize persuasion skills to upsell products and services to customers when appropriate. 6. Collaborate with other team members to ensure a seamless customer experience. 7. Maintain accurate records of customer interactions and transactions. 8. Stay up to date on product knowledge and company policies to provide accurate information to customers.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Excellent communication skills, both written and verbal. 3. Strong analytical abilities to identify customer needs and resolve issues effectively. 4. Persuasion skills to promote products and services to customers. 5. Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. 6. Flexibility to work part-time hours, including weekends and evenings. 7. Associate Level seniority within the company. 8. Must be a dedicated team player with a positive attitude. 9. Resilience to handle challenging customer interactions with professionalism. 10. Visa sponsorship and life insurance benefits provided.

Benefits: - Travel opportunities - Visa sponsorship - Life insurance

Working Environment: At Murphy USA, we are a company that transcends borders, promoting collaboration on a global scale. You will have the opportunity to work in a diverse and supportive environment where your contributions are valued and recognized.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: Murphy USA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.