Chat Support Specialist - Work from home

As a Chat Support Specialist for Alaska Air Group, you will be responsible for providing exceptional customer service and support through online chat platforms. This is a work-from-home position based in Dubai, AE, with a part-time schedule and entry-level seniority. We require a minimum of 1 year of experience in a customer service role.

Responsibilities: 1. Respond to customer inquiries and provide assistance through online chat. 2. Resolve customer issues in a timely and professional manner. 3. Maintain a high level of customer satisfaction and quality interactions. 4. Collaborate with team members to ensure consistent service delivery. 5. Document customer interactions and feedback for analysis and improvement. 6. Stay updated on company policies, services, and products to provide accurate information. 7. Adhere to company guidelines and processes for chat support operations. 8. Support department goals and initiatives through successful execution of tasks.

Requirements: 1. Resourceful and resilient personality traits to handle challenging customer situations. 2. Strong problem-solving skills to efficiently address customer issues. 3. Excellent cooperation and teamwork abilities to collaborate effectively with colleagues. 4. Ability to work independently and manage time effectively in a remote setting. 5. Proficient computer skills and knowledge of chat support platforms. 6. Strong written communication skills with attention to detail. 7. Flexibility to work evenings, weekends, and holidays as needed.

Benefits: - Company-provided equipment for remote work. - Travel opportunities for training and development. - Free food or meal allowances for specified shifts.

Working Environment: At Alaska Air Group, we prioritize employee well-being through health and wellness initiatives. You will have access to resources and support to maintain a healthy work-life balance and thrive in a remote work environment.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Alaska Air Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.