Client Relations Representative

Job Description:

The Dubai Metro is seeking a Client Relations Representative to join our dynamic team in Dubai. As a Client Relations Representative, you will be responsible for building and maintaining relationships with our clients, ensuring their needs are met and their expectations exceeded. This role requires a motivated and independent individual with strong strategic planning and decision-making skills.

Responsibilities: - Develop and maintain relationships with clients through regular communication and meetings - Understand client needs and objectives, and work with internal teams to deliver solutions - Provide exceptional customer service to ensure client satisfaction - Keep accurate records of client interactions and transactions - Identify opportunities to upsell or cross-sell additional products or services - Resolve client complaints in a timely and professional manner - Collaborate with colleagues to improve overall customer experience - Stay up-to-date on industry trends and best practices

Requirements: - 3 years of experience in a client relations or customer service role - Motivated and independent with a strong work ethic - Excellent communication and interpersonal skills - Strong strategic planning and decision-making abilities - Proficiency in Microsoft Office and customer relationship management software - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Company transportation - Training & professional development opportunities - Employee discounts on products and services

Working Environment: At Dubai Metro, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Join our team and be part of a dynamic and supportive work environment where your ideas and contributions are valued.

Equal Opportunity Statement: The Dubai Metro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workforce.

Deadline to apply: July 3, 2024. Apply now and become part of our team dedicated to excellence in client relations.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.