Remote Client Relations Specialist

Job Description:

We are looking for a dedicated Remote Client Relations Specialist to join our team at PNC Financial Services Group. This part-time position is perfect for individuals with at least 4 years of experience in client relations and a passion for delivering exceptional service. As an Associate Level specialist, you will be responsible for managing client relationships remotely and providing innovative solutions to meet their needs.

Responsibilities: - Communicate with clients through various remote channels, including phone calls, emails, and video conferencing - Understand client needs and recommend suitable financial products and services - Build and maintain strong relationships with clients to ensure satisfaction and loyalty - Analyze client data and feedback to identify trends and opportunities for improvement - Collaborate with internal teams to address client concerns and deliver timely solutions - Stay up-to-date on industry trends and best practices to provide informed recommendations to clients - Meet and exceed performance targets to contribute to the overall success of the team

Requirements: - 4+ years of experience in client relations or a related field - Passion for delivering exceptional service and building strong relationships - Reliability and commitment to meeting deadlines and targets - Strong analytical skills to gather and interpret client data effectively - Innovative mindset to propose creative solutions to client challenges - Excellent communication skills to interact with clients and internal teams effectively - Ability to work independently in a remote setting and collaborate with team members as needed

Benefits: - Paid sick leave to ensure your well-being during times of illness - Joining bonus for your dedication and commitment to the team - Parental leave to support you in your personal responsibilities

Working Environment: At PNC Financial Services Group, we believe in continuous learning and adaptation to stay ahead in a rapidly changing world. As a Remote Client Relations Specialist, you will have access to ongoing training and development opportunities to enhance your skills and knowledge.

Equal Opportunity Statement: PNC Financial Services Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.