Client Service Assistant - Work from home

Job Description:

We are seeking a dedicated and passionate Client Service Assistant to join our team at Farmers Insurance Exchange. This is a part-time, work-from-home position based in Dubai, UAE, at the Associate level with a minimum of 3 years of experience. As a Client Service Assistant, you will be responsible for providing excellent customer service to our clients, assisting them with their insurance needs, and ensuring their overall satisfaction.

Responsibilities: 1. Respond to client inquiries and provide information about insurance policies and coverage options. 2. Process policy changes, renewals, and cancellations accurately and efficiently. 3. Assist clients with claims processing and follow-up to ensure timely resolution. 4. Maintain client records and ensure all information is up-to-date and accurate. 5. Collaborate with the internal team to address client needs and resolve any issues that may arise. 6. Educate clients on insurance products and services to help them make informed decisions. 7. Stay up-to-date on industry trends and changes in insurance policies and regulations.

Requirements: 1. Minimum of 3 years of experience in customer service or insurance industry. 2. Strong communication and persuasion skills. 3. Ability to work independently and meet deadlines. 4. Excellent organizational and time-management skills. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent. 7. Insurance industry certification or license is a plus.

Personality traits: Dedicated, passionate Soft skills: Persuasion, communication

Benefits: - Employee discounts on insurance products - Remote work flexibility - Gym membership

Working environment: At Farmers Insurance Exchange, we strive to cultivate leaders who foster inclusivity and mentorship. We value diversity and create a supportive environment for all employees to grow and succeed.

Deadline to apply: July 13, 2024

Equal opportunity statement: Farmers Insurance Exchange is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.