Remote Client Service Manager

Job Description:

As a Remote Client Service Manager at Ecolab, you will be responsible for managing client relationships and ensuring exceptional service delivery. Your primary focus will be on building strong relationships with clients, understanding their needs, and coordinating with internal teams to meet those needs.

Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and concerns promptly and effectively - Develop and maintain strong relationships with clients to ensure long-term satisfaction and loyalty - Collaborate with internal teams such as sales, operations, and technical support to deliver high-quality service to clients - Monitor client satisfaction and take proactive measures to address any issues or concerns - Provide regular updates and reports to clients on service performance and key metrics - Identify opportunities for upselling or cross-selling Ecolab products and services to existing clients - Stay informed about industry trends and competition to provide strategic recommendations to clients

Requirements: - 5 years of experience in client service or account management - Resilient and driven personality traits to navigate challenges and drive results - Strong decision-making and cooperation skills to work effectively with clients and internal teams - Excellent communication and interpersonal skills to build relationships and resolve conflicts - Ability to work independently and prioritize tasks in a dynamic remote work environment - Proficiency in using CRM software and other client management tools - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Profit sharing opportunities for part-time employees - Travel and spending expenses covered for client visits and meetings - Vision insurance to support employee well-being

Working Environment: At Ecolab, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation and collaboration to deliver exceptional service to our clients.

Equal Opportunity Statement: Ecolab is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-06-29

Join Ecolab as a Remote Client Service Manager and be a part of a dynamic team dedicated to delivering top-tier service to our clients. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.