Client Service Officer

**Job Description: Client Service Officer**

**Company:** Trinity Industries

**Location:** Abu Dhabi, Abu Dhabi, AE

**Job Type:** Part-time

**Seniority:** Associate Level

**Years of Experience:** 2

**Personality Traits:** Resilient, Independent

**Soft Skills:** Negotiation, Decision-making

**Benefits:** Free accommodation, Paid overtime, Paid sick leave

**Working Environment:** Strive for excellence and uphold high standards in all endeavors.

**Deadline to Apply:** 2024-06-29

**Equal Opportunity Statement:** Trinity Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Responsibilities:**

1. Act as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner. 2. Maintain strong relationships with clients to ensure satisfaction and retention. 3. Coordinate and facilitate client meetings, including preparing meeting agendas and minutes. 4. Collaborate with internal teams to ensure seamless delivery of services to clients. 5. Monitor client accounts, track performance metrics, and prepare reports for management. 6. Identify opportunities to upsell or cross-sell additional services to existing clients. 7. Assist in the onboarding of new clients, gathering necessary documentation and information. 8. Resolve client complaints and escalate issues to management when necessary. 9. Stay updated on industry trends and best practices in client services to continuously improve processes.

**Requirements:**

1. Bachelor's degree in Business Administration or a related field. 2. Proven experience in a client-facing role, preferably in a similar industry. 3. Strong communication and interpersonal skills. 4. Ability to work independently and prioritize tasks effectively. 5. Excellent organizational and time management skills. 6. Resilience to handle challenging situations with diplomacy and professionalism. 7. Proficiency in Microsoft Office suite. 8. Knowledge of CRM software is a plus. 9. Ability to make sound decisions under pressure. 10. Flexibility to work evenings and weekends as needed.

Join Trinity Industries as a Client Service Officer and be part of a dynamic team dedicated to providing exceptional service to our valued clients. Apply now and take the next step in your career!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.