Client Support Assistant

Job Description:

As a Client Support Assistant at Symantec, you will play a crucial role in providing exceptional support to our clients in Abu Dhabi, AE. In this part-time position at the Associate Level, you will be responsible for assisting clients with technical support, troubleshooting issues, and ensuring a positive customer experience.

Responsibilities: 1. Provide top-notch customer support to clients via phone, email, and chat. 2. Troubleshoot technical issues and provide solutions in a timely and efficient manner. 3. Document and track client inquiries and resolutions in our system. 4. Collaborate with the technical team to escalate complex issues and ensure timely resolution. 5. Assist in the onboarding process for new clients and provide training as needed. 6. Keep up-to-date with product knowledge and industry trends to better assist clients. 7. Continuously look for ways to improve processes and enhance the client experience.

Requirements: 1. 4 years of experience in customer support or a related field. 2. Dedicated and passionate about providing exceptional customer service. 3. Strong communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Innovative mindset and strong leadership qualities. 6. Experience working with CRM systems is a plus. 7. Bachelor's degree in a related field is preferred.

Benefits: 1. Training and professional development opportunities to enhance your skills. 2. Employee discounts on Symantec products and services. 3. Retirement plan options for financial security in the future.

Working Environment: At Symantec, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work in a dynamic and collaborative environment where your ideas are valued and your contributions make a real impact.

Deadline to Apply: Please submit your application by May 18, 2024.

Equal Opportunity Statement: Symantec is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate and embrace the differences and similarities of our employees, and we actively promote equal opportunities for all individuals regardless of their background or experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.