Client Support Assistant - Work from home

We are looking for a diligent and dedicated Client Support Assistant to join our team at Genworth Financial. This is a part-time position that allows you to work from the comfort of your own home in Abu Dhabi, UAE. As an Associate Level position, we are seeking candidates with at least 4 years of experience in a similar role.

Responsibilities: - Provide exceptional customer service and support to clients via phone, email, and chat - Assist clients with account inquiries, troubleshooting technical issues, and providing product information - Process client requests, update account information, and follow up on inquiries in a timely manner - Collaborate with internal teams to ensure client satisfaction and problem resolution - Maintain accurate and detailed records of client interactions and transactions - Identify opportunities for process improvement and contribute to ongoing initiatives

Requirements: - Proven experience in a client support or customer service role - Excellent communication skills and the ability to effectively interact with clients and team members - Strong problem-solving skills and a proactive approach to handling client issues - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks effectively - Self-motivated and hardworking individual with a passion for delivering high-quality service - Innovative mindset and persuasive communication skills to drive client engagement

Personality traits: - Independent: Ability to work autonomously and make decisions confidently - Hardworking: Willingness to go above and beyond to meet client needs

Soft skills: - Innovation: Ability to think creatively and propose new ideas for enhancing client support - Persuasion: Capable of influencing and convincing clients to take desired actions

Benefits: - Free food provided for employees during work hours - Paid sick leave to ensure your well-being and health - Training and professional development opportunities to enhance your skills and advance your career

Working environment: - Join a company that transcends borders, promoting collaboration on a global scale - Work in a supportive and inclusive team environment that values diversity and teamwork

Equal opportunity statement: Genworth Financial is an equal opportunity employer. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and have equal opportunities for career growth. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

Deadline to apply: July 14, 2024

If you meet the requirements and are ready to take on the challenge of delivering exceptional client support while working from home, we encourage you to apply for the Client Support Assistant position at Genworth Financial.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.