Remote Client Support Manager

Job Description:

Zimmer Biomet Holdings is seeking a dedicated Remote Client Support Manager to join our team in Dubai, UAE. This part-time position is ideal for a candidate with at least 7 years of experience in client support or related fields. As a Mid-to-Senior level position, the Remote Client Support Manager will be responsible for managing client relationships remotely and ensuring a high level of customer satisfaction.

Responsibilities: - Manage a portfolio of remote clients, providing timely and efficient support - Develop and maintain strong relationships with clients, understanding their needs and requirements - Collaborate with internal teams to address any client issues or concerns - Provide product training and support to clients as needed - Analyze client feedback and suggest improvements to enhance the overall client experience - Monitor client satisfaction levels and take proactive measures to maintain high levels of satisfaction - Keep up to date on industry trends and best practices in client support

Requirements: - 7+ years of experience in client support or a related field - Excellent communication and interpersonal skills - Strong organizational and time management skills - Reliable and driven personality traits - Persuasion and negotiation skills - Ability to work independently and remotely - Bachelor's degree in business administration or a related field (preferred) - Fluency in English and Arabic (preferred)

Benefits: - Travel opportunities - Vision insurance - Free accommodation

Working Environment: At Zimmer Biomet Holdings, we flourish in a culture that embraces change and responds resiliently. Our team is dedicated to providing the highest level of client support and satisfaction, and we value employees who are committed to delivering exceptional service.

Equal Opportunity Statement: Zimmer Biomet Holdings is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, marital status, veteran status, sexual orientation, or any other protected status in accordance with applicable laws and regulations.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.