Client Support Officer

Job Description:

We are looking for a dedicated and detail-oriented Client Support Officer to join our team at Western Union in Abu Dhabi, UAE. As a Client Support Officer, you will be responsible for providing exceptional customer service and support to clients, ensuring their needs are met in a timely and professional manner.

Responsibilities: - Interact with clients to provide information in response to inquiries about products and services - Resolve client issues and complaints in a timely and efficient manner - Maintain accurate records of client interactions and transactions - Collaborate with other departments to ensure client needs are met - Identify and implement opportunities to improve client support processes - Stay up-to-date on company products and services to accurately answer client questions

Requirements: - Bachelor's degree in a related field - Minimum of 4 years of experience in a client support role - Excellent communication and interpersonal skills - Strong decision-making and negotiation skills - Driven and resilient personality traits - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite - Fluency in English and Arabic

Benefits: - Company transportation - Life insurance - Disability insurance

Working Environment: At Western Union, we are committed to environmental responsibility and sustainable practices. Our working environment is focused on promoting a healthy and balanced lifestyle for our employees.

Equal Opportunity Statement: Western Union is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.