Client Support Officer

Job Description:

R.R. Donnelley & Sons is seeking a skilled Client Support Officer to join our team in Abu Dhabi, AE. As a Client Support Officer, you will play a vital role in providing exceptional customer service to our clients.

Responsibilities: 1. Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues in a timely and professional manner. 2. Build and maintain strong relationships with clients, fostering trust and loyalty. 3. Coordinate with internal teams to ensure client needs are met and expectations are exceeded. 4. Identify opportunities for upselling and cross-selling products or services to clients. 5. Analyze client feedback and data to continuously improve our client support processes. 6. Handle administrative tasks related to client accounts, such as billing and contract management.

Requirements: 1. Minimum of 3 years of experience in a client-facing role. 2. Confident and resilient personality traits. 3. Strong decision-making skills and ability to innovate solutions. 4. Excellent communication and interpersonal skills. 5. Proven track record of meeting and exceeding client expectations. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Bachelor's degree in Business Administration or related field.

Benefits: 1. Retirement plan. 2. Company equipment provided. 3. Travel and spending expenses covered. 4. Opportunities for professional development and growth. 5. Supportive working environment that promotes work-life balance and employee well-being.

Equal Opportunity Statement: R.R. Donnelley & Sons is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 14, 2024

If you meet the requirements and are looking to join a dynamic team that values customer satisfaction and employee well-being, we encourage you to apply for the Client Support Officer position with R.R. Donnelley & Sons in Abu Dhabi, AE.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.