Client Support Representative

Job Description:

Reynolds American is seeking a driven and passionate Client Support Representative to join our team in Dubai, UAE. As a Client Support Representative, you will be responsible for providing superior customer service to our clients, ensuring their needs are met and issues are resolved in a timely and efficient manner. This role is part-time with an associate level seniority and requires a minimum of 3 years of experience.

Responsibilities: - Serve as the main point of contact for client inquiries, concerns, and feedback - Respond to client emails and phone calls in a professional and timely manner - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to address client needs and resolve issues - Identify opportunities to upsell products and services to existing clients - Keep up to date on product knowledge and industry trends to better assist clients - Provide support for client onboarding and training as needed

Requirements: - 3+ years of experience in a customer service or client support role - Strong communication skills, both written and verbal - Emotional intelligence to effectively address client needs and concerns - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Bachelor's degree in a related field is preferred

Personality Traits: - Driven: Motivated to exceed client expectations and achieve goals - Passionate: Enthusiastic about providing exceptional customer service

Soft Skills: - Communication: Ability to effectively communicate with clients and internal teams - Emotional Intelligence: Empathy and understanding to connect with clients on a personal level

Benefits: - Employee discounts on company products - Visa sponsorship for eligible candidates - Parental leave for new parents

Working Environment: At Reynolds American, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity, and we believe in creating a supportive and enjoyable work environment for all team members.

Equal Opportunity Statement: Reynolds American is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.