Client Support Specialist

Job Description:

Domtar, a leading company in the paper and personal care industry, is seeking a passionate and dedicated Client Support Specialist to join our team in Abu Dhabi, AE on a part-time basis. As an Associate Level Client Support Specialist with at least 4 years of experience, you will play a crucial role in providing exceptional support to our clients.

Responsibilities: - Serve as the primary point of contact for clients, addressing their inquiries and resolving any issues in a timely and professional manner - Communicate with clients via phone, email, or in person to provide product information, pricing, and order status updates - Collaborate with internal teams to ensure client needs are met and problems are resolved effectively - Process client orders accurately and efficiently in our systems - Maintain detailed records of client interactions and transactions - Identify opportunities to upsell or cross-sell products and services to clients - Assist in the development of client support training materials and procedures - Stay up-to-date on industry trends and competitors to provide clients with relevant information

Requirements: - Bachelor's degree in business administration or related field - 4+ years of experience in client support or a related field - Strong attention to detail and problem-solving skills - Excellent communication and interpersonal abilities - Creative thinking to provide innovative solutions to client issues - Proficiency in Microsoft Office suite and CRM software - Ability to multitask and prioritize in a fast-paced environment

Benefits: - Profit sharing opportunities - Medical coverage - Dental insurance

Working Environment: At Domtar, we are dedicated to understanding and exceeding customer expectations. Our team is committed to delivering high-quality products and services to our clients, and we value collaboration and innovation in achieving our goals.

Equal Opportunity Statement: Domtar is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified candidates are encouraged to apply before the deadline on 2024-05-18.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.