Client Support Specialist

Job Description:

As a Client Support Specialist at Ameren in Abu Dhabi, you will play a vital role in ensuring that our clients receive the support they need to effectively utilize our products and services. You will be responsible for providing exceptional customer service, responding to client inquiries, troubleshooting issues, and maintaining positive relationships with clients. This is a part-time position at the Associate level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Serve as the primary point of contact for clients, addressing their questions and concerns in a timely and professional manner - Collaborate with internal teams to ensure timely resolution of client issues - Provide training and guidance to clients on how to effectively use our products and services - Actively monitor client satisfaction and work to continuously improve customer experience - Collect and analyze data to identify trends and make recommendations for product improvement - Maintain accurate records of client interactions and feedback

Requirements: - Resourceful and motivated individual with excellent communication skills - Ability to effectively persuade and problem-solve in a fast-paced environment - Minimum of 3 years of experience in a client support role - Bachelor's degree in a related field preferred - Knowledge of CRM software and Microsoft Office Suite - Ability to work independently and collaboratively in a team setting

Benefits: - Disability insurance - Paid overtime - Company equipment provided

Working Environment: Joining Ameren means being part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work with a passionate and dedicated team who are committed to delivering exceptional service to our clients.

Equal Opportunity Statement: Ameren is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: July 22, 2024

We look forward to receiving your application and joining our team at Ameren!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.