Contact Center Assistant

Job Description:

We are looking for a dedicated Contact Center Assistant to join our team at Marathon Oil in Dubai. As a Contact Center Assistant, you will be responsible for providing support to our contact center team and ensuring smooth operations of the contact center.

Responsibilities: - Answering phone calls, emails, and other forms of communication from customers and providing assistance or transferring to the appropriate department - Handling customer inquiries, complaints, and feedback in a professional and timely manner - Collecting and recording customer information accurately in our database - Assisting with scheduling appointments and coordinating with other departments as needed - Conducting follow-up calls with customers to ensure satisfaction and resolve any issues - Assisting with administrative tasks such as filing, data entry, and report generation - Collaborating with team members to improve processes and customer service delivery

Requirements: - 3 years of experience in a customer service or contact center role - Adaptable and resourceful personality traits - Strong problem-solving skills and attention to detail - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office applications and customer service software - Ability to work well under pressure and handle multiple tasks simultaneously - Ability to work independently and as part of a team - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Travel & spending expenses - Relocation allowance - Life insurance

Working Environment: At Marathon Oil, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and inclusive work environment where all employees can thrive and reach their full potential.

Equal Opportunity Statement: Marathon Oil is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other legally protected status. We are committed to building a diverse and inclusive workforce and encourage individuals of all backgrounds to apply.

Deadline to apply: 2024-05-28

Join our team at Marathon Oil and make a difference in the energy industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.