Contact Center Assistant

Job Description: We are looking for a dedicated and resilient Contact Center Assistant to join our team at HRG Group in Dubai. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to start their career in a dynamic and fast-paced environment.

Responsibilities: - Answering incoming calls and responding to customer inquiries - Providing information about products or services - Resolving customer complaints or issues in a timely and professional manner - Directing calls to the appropriate department or individual - Handling customer queries via email or live chat - Maintaining accurate records of customer interactions and transactions - Assisting in administrative tasks as needed

Requirements: - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to manage and prioritize multiple tasks effectively - Basic computer skills and familiarity with CRM software - High school diploma or equivalent

Personality Traits: - Dedication to providing excellent customer service - Resilience in handling difficult situations and customers

Soft Skills: - Strong problem-solving skills - People management abilities

Benefits: - Medical coverage - Gym membership - Paid sick leave

Working Environment: At HRG Group, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As a Contact Center Assistant, you will have the opportunity to grow and develop in a supportive and collaborative environment.

Deadline to apply: July 3, 2024

Equal Opportunity Statement: HRG Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.