Contact Center Associate

Job Description:

Rite Aid is seeking a reliable and confident Contact Center Associate to join our team in Abu Dhabi, UAE. This part-time entry-level position requires no previous experience and offers the opportunity to work in a dynamic and fast-paced environment.

Responsibilities: - Answering incoming calls from customers and providing exceptional customer service - Responding to customer inquiries and resolving issues in a professional and timely manner - Assisting customers with placing orders, checking product availability, and tracking shipments - Updating customer account information and processing payments - Collaborating with team members to ensure seamless communication and workflow - Following company policies and procedures to maintain a high level of customer satisfaction - Adhering to performance metrics and goals set by the Contact Center Manager

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Strong interpersonal skills and ability to work well in a team environment - Ability to multitask and prioritize tasks effectively - Willingness to learn and adapt to new technologies and systems - Basic computer proficiency and knowledge of Microsoft Office applications - Availability to work a flexible schedule, including evenings and weekends

Personality Traits: - Reliable: Dependable and punctual, with a strong work ethic - Confident: Comfortable interacting with customers and resolving issues effectively

Soft Skills: - Cooperation: Ability to work collaboratively with team members to achieve common goals - Teamwork: Willingness to support colleagues and contribute to a positive work environment

Benefits: - Life insurance - Paid Time Off (PTO) - Company transportation

Working Environment: Join Rite Aid and be part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to providing exceptional customer service and creating a positive experience for each customer interaction.

Equal Opportunity Statement: Rite Aid is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We value and promote diversity in our workforce and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants are encouraged to apply.

Deadline to Apply: July 7, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.