Remote Contact Center Associate

Job Description:

L-3 Communications is seeking a Remote Contact Center Associate to join our team in Abu Dhabi, AE. This position is part-time and at the Associate Level, requiring a minimum of 2 years of relevant experience. As a Remote Contact Center Associate, you will be responsible for providing exceptional customer service and support to our clients through various communication channels.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional and timely manner. 2. Handling customer complaints and providing appropriate solutions. 3. Managing customer accounts and updating information accurately. 4. Utilizing company software and systems to track customer interactions and resolve issues. 5. Collaborating with team members to meet and exceed customer satisfaction goals. 6. Demonstrating strong problem-solving skills to address complex customer needs. 7. Maintaining a positive attitude and delivering a high level of service to all customers.

Requirements: 1. Must be driven and energetic, with a passion for providing top-notch customer service. 2. Excellent teamwork skills and the ability to collaborate effectively with colleagues. 3. Strong problem-solving abilities and the capacity to think creatively to find solutions. 4. Proficiency in using computer software and systems to navigate customer accounts. 5. Exceptional communication skills, both verbal and written. 6. Ability to work remotely with minimal supervision. 7. Must have a dedicated workspace with reliable internet connection. 8. Equal opportunity employer.

Benefits: 1. Retirement plan for eligible employees. 2. Company equipment provided for remote work. 3. Travel and spending expenses covered as needed. 4. Opportunity to work in a collaborative and entrepreneurial environment.

If you are a motivated and customer-focused individual looking for a part-time opportunity to join a dynamic team, we encourage you to apply today. The deadline to apply is July 14, 2024. Join L-3 Communications and be part of a team that values innovation, teamwork, and excellence in customer service.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.