Contact Center Manager

Job description:

We are looking for a confident and dedicated Contact Center Manager to join our team at Dubai Financial Market. As a mid-to-senior level position, you will be responsible for overseeing the operations of our contact center, ensuring that our customers receive the highest level of service and support.

Responsibilities: - Manage a team of contact center agents, providing leadership, guidance, and support to ensure excellence in customer service delivery. - Develop and implement strategies to improve contact center operations, including call handling, customer inquiries, and issue resolution. - Monitor performance metrics and KPIs to ensure targets are met and exceeded. - Train and onboard new team members, providing ongoing coaching and support to develop their skills and capabilities. - Collaborate with other departments to address customer issues and improve overall customer experience. - Stay up-to-date on industry trends and best practices to continuously improve contact center operations.

Requirements: - Bachelor's degree in Business Administration or related field. - Minimum of 6 years of experience in a contact center or customer service role. - Strong leadership and people management skills. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Experience with contact center technologies and CRM systems. - Confidence and dedication to providing exceptional customer service.

Personality traits: - Confidence - Dedication

Soft skills: - Cooperation - People management

Benefits: - Company transportation - Paid Time Off (PTO) - Retirement plan

Working environment: Our working environment aims to spark creativity and motivation in an environment that inspires greatness. We provide a supportive and inclusive culture where employees can thrive and grow in their careers.

Equal opportunity statement: Dubai Financial Market is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-02

If you meet the requirements and are excited about the opportunity to join our team, we encourage you to apply for the Contact Center Manager position at Dubai Financial Market. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.