Contact Center Manager

Job Description:

Travelers Cos. is seeking a part-time Contact Center Manager to join our team in Dubai, AE. As a Mid-to-Senior Level position, we are looking for someone with at least 8 years of experience in contact center management. The ideal candidate will be driven, reliable, and possess strong problem-solving and persuasion skills.

Responsibilities: - Manage and oversee all aspects of the contact center operations - Develop and implement strategies to optimize customer service and satisfaction - Monitor and analyze key performance indicators to ensure the contact center meets or exceeds goals - Train, coach, and mentor contact center staff to deliver exceptional customer service - Implement and maintain contact center technology and systems - Resolve escalated customer issues in a timely and effective manner - Collaborate with other departments to improve overall customer experience - Develop and implement initiatives to improve contact center efficiency and performance

Requirements: - Bachelor's degree in business or related field - Proven experience in contact center management - Strong leadership and communication skills - Excellent problem-solving and decision-making abilities - Ability to work well under pressure and meet deadlines - Knowledge of contact center technology and systems - Proficiency in Microsoft Office Suite - Fluency in English, Arabic is a plus

Benefits: - Training and professional development opportunities - Travel and spending expenses covered - Employee discounts on Travelers Cos. products and services

Working Environment: At Travelers Cos., we encourage calculated risk-taking to drive innovation and progress. We believe in fostering a culture of continuous improvement and strive to provide a supportive and collaborative work environment for our employees.

Deadline to Apply: Interested candidates should apply by May 6, 2024.

Equal Opportunity Statement: Travelers Cos. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.