Remote Contact Center Manager

Job Description:

We are looking for a Remote Contact Center Manager to join our team at Hilton Worldwide Holdings in Abu Dhabi. As a part-time position at a mid-to-senior level, this role requires a minimum of 7 years of experience in contact center management. The ideal candidate will be driven and adaptable, with the ability to thrive in a fast-paced, global environment.

Responsibilities: - Manage a remote team of contact center agents, ensuring they meet or exceed performance metrics and KPIs - Develop and implement contact center strategies to improve efficiency and customer satisfaction - Monitor and analyze contact center data to identify trends and areas for improvement - Collaborate with other departments to optimize processes and workflows - Provide ongoing support and coaching to contact center agents to enhance their skills and performance - Handle escalated customer inquiries and complaints with professionalism and efficiency - Stay up-to-date on industry trends and best practices in contact center management

Requirements: - Bachelor's degree in Business Administration or a related field (preferred) - Minimum of 7 years of experience in contact center management - Proven track record of exceeding performance targets and KPIs - Strong communication and interpersonal skills - Ability to work well under pressure and adapt to changing priorities - Proficiency in contact center software and tools - Experience working in a remote or virtual contact center environment is a plus

Benefits: - Travel and spending expenses covered - Paid Time Off (PTO) - Life insurance coverage - Opportunities for professional development and career growth

Working Environment: At Hilton Worldwide Holdings, we foster a culture of collaboration and inclusivity that transcends borders. As a global company, we value diversity and promote teamwork on a global scale. Our employees have the opportunity to work with colleagues from around the world and contribute to our mission of delivering exceptional hospitality experiences to our customers.

Equal Opportunity Statement: Hilton Worldwide Holdings is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

Deadline to apply: May 16, 2024

If you meet the requirements and are ready to take on a challenging and rewarding role as a Remote Contact Center Manager at Hilton Worldwide Holdings, we encourage you to apply before the deadline. Join us in delivering exceptional hospitality experiences and making a positive impact on our customers around the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.