Contact Center Manager - Work from home

Job Description:

Harman International Industries is seeking a qualified Contact Center Manager to work remotely from home in Abu Dhabi. In this part-time position, the Contact Center Manager will oversee a team of customer service representatives and ensure the smooth operation of the contact center.

Responsibilities: 1. Manage and oversee the daily operations of the contact center, including monitoring call queues, tracking performance metrics, and ensuring customer satisfaction. 2. Develop and implement strategies to improve efficiency and effectiveness within the contact center. 3. Recruit, train, and supervise a team of customer service representatives, providing guidance and support as needed. 4. Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner. 5. Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement. 6. Collaborate with other departments to address customer feedback and implement improvements to processes and procedures. 7. Stay up-to-date on industry trends and best practices to ensure the contact center remains competitive and innovative.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Minimum of 6 years of experience in a customer service or contact center management role. 3. Proven track record of successful team leadership, with a focus on driving results and exceeding KPIs. 4. Strong communication and interpersonal skills, with the ability to effectively manage a remote team. 5. Independent and reliable work ethic, with a commitment to delivering high-quality customer service. 6. Strong time management and research skills to effectively juggle multiple priorities and tasks. 7. Proficiency in using contact center software and CRM systems.

Benefits: - Retirement plan - Gym membership - Company equipment for remote work - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Harman International Industries is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Deadline to apply: June 3, 2024

If you meet the requirements and are interested in this exciting opportunity to work from home as a Contact Center Manager, we encourage you to submit your application before the deadline.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.