Contact Center Manager - Work from home

Job description:

As a Contact Center Manager at Fluor, you will be responsible for overseeing all aspects of the contact center operations while working from home. This role requires a dedicated and adaptable individual with at least 8 years of experience in a similar role. The ideal candidate will have a strong attention to detail and possess excellent organizational and communication skills.

Responsibilities: - Manage a team of contact center agents, ensuring productivity and efficiency - Develop and implement strategies to improve customer service and response times - Monitor key performance indicators and track performance metrics - Analyze data and trends to identify areas for improvement - Collaborate with other departments to align contact center operations with company goals - Provide guidance and support to team members, including training and development opportunities - Handle escalated customer inquiries and complaints - Ensure compliance with company policies and procedures

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 8 years of experience in contact center management - Strong leadership and decision-making skills - Ability to work independently and remotely - Excellent communication skills - Proven track record of driving results and meeting targets - Adaptable to changing environments and priorities - Attention to detail and strong problem-solving skills

Benefits: - Free food - Company transportation - Parental leave - Opportunity to give back to the community through corporate social responsibility initiatives

Equal opportunity statement: Fluor is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

Deadline to apply: 2024-07-05

Join Fluor as a Contact Center Manager and make a positive impact on our customers and communities!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.