Contact Center Manager - Work from home

Job Description:

We are looking for a Contact Center Manager to join our team at Kellogg, a global leader in the food industry. This position is part-time and offers the flexibility to work from home. As a mid-to-senior level position, we are seeking candidates with at least 8 years of experience in contact center management.

Responsibilities: - Manage and oversee the daily operations of the contact center team - Develop and implement strategies to improve customer service and optimize call center performance - Monitor and analyze key performance indicators to ensure the team meets or exceeds targets - Train, mentor, and coach contact center representatives to ensure a high level of customer service - Collaborate with other departments to address customer issues and improve processes - Lead and participate in regular team meetings to discuss performance, goals, and challenges - Maintain accurate records of all customer interactions and transactions - Develop and implement policies and procedures to ensure compliance with company standards and industry regulations

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in contact center management - Strong leadership, communication, and organizational skills - Motivated and hardworking personality traits - Proficient in project management and problem-solving - Ability to work independently and as part of a team - Excellent customer service and conflict resolution skills - Familiarity with contact center software and tools - Ability to work from home effectively and efficiently

Benefits: - Paid Time Off (PTO) - Gym membership - Travel opportunities - Opportunities for growth and advancement within the company

Working Environment: We strive to inject a sense of joy and vibrancy into the work environment, fostering creativity, collaboration, and innovation. Our team is dedicated to creating a positive and inclusive workplace where every voice is heard and valued.

Equal Opportunity Statement: Kellogg is an equal opportunity employer and is committed to fostering a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 12, 2024

Join us at Kellogg and be a part of our dynamic team as a Contact Center Manager. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.