Contact Center Representative

Job Description:

As a Contact Center Representative at Dillard’s in Dubai, you will be responsible for providing exceptional customer service to our clients through various communication channels. This part-time position at the Associate Level requires a minimum of 4 years of experience in customer service.

Responsibilities: - Handle inbound and outbound calls, emails, and chats from customers efficiently and professionally - Address customer inquiries, complaints, and feedback in a timely manner - Document all customer interactions and maintain accurate records - Process orders, returns, and exchanges according to company policies - Upsell and cross-sell products and services to increase customer satisfaction and sales - Collaborate with team members to meet and exceed customer service goals - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Passionate about delivering exceptional customer service - Motivated to succeed in a fast-paced and dynamic environment - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work effectively in a team and contribute to a culture of innovation - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

Benefits: - Disability insurance - Free food during work hours - Joining Bonus for new employees

Working Environment: At Dillard’s, we prioritize quality in all aspects of our work, products, and services. Our contact center representatives play a crucial role in delivering a positive customer experience and representing our brand with excellence.

Equal Opportunity Statement: Dillard’s is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will be considered for employment.

If you are a passionate and motivated individual with a strong commitment to customer service excellence, we encourage you to apply for the Contact Center Representative position at Dillard’s in Dubai. The deadline to apply is May 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.