Contact Center Representative

Job Description:

ManpowerGroup is seeking a dedicated and energetic Contact Center Representative to join our team in Dubai on a part-time basis. As an Entry Level position, this role requires at least 1 year of experience in customer service or a related field.

Responsibilities: - Handle inbound and outbound calls to assist customers with inquiries, concerns, and complaints - Provide information on products, services, and promotions in a professional and courteous manner - Use persuasion skills to upsell or cross-sell additional products or services - Resolve customer issues and complaints by utilizing problem-solving skills and escalating when necessary - Maintain accurate records of customer interactions and transactions - Meet or exceed customer satisfaction and quality assurance targets - Collaborate with other team members to improve processes and achieve team goals - Stay current with product knowledge, company policies, and industry trends

Requirements: - Excellent communication skills in English (additional languages a plus) - Strong persuasion and problem-solving skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficient in using CRM software and other computer applications - High school diploma or equivalent required; college degree preferred - Previous experience in a contact center or customer service role is preferred - Must be willing to work flexible hours, including evenings and weekends

Benefits: - Company-provided transportation - Free accommodation for part-time employees - Paid Time Off (PTO) for eligible employees

Working Environment: At ManpowerGroup, we encourage a spirit of exploration and taking calculated risks for growth. Our team is dedicated to continuous improvement and innovation, and we value employees who are willing to challenge the status quo.

Equal Opportunity Statement: ManpowerGroup is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.