Remote Contact Center Representative

Job Description:

CBS is seeking a Remote Contact Center Representative to join our team in Abu Dhabi, UAE. As a part-time Associate Level employee, you will be responsible for providing excellent customer service to our clients through phone, email, and chat support channels.

Responsibilities: - Handle inbound and outbound customer inquiries in a professional and timely manner - Provide accurate information and assistance to customers regarding products and services - Resolve customer complaints and issues effectively and efficiently - Maintain a positive attitude and high level of energy throughout all customer interactions - Utilize innovative problem-solving skills to address customer needs - Manage and prioritize multiple tasks and responsibilities simultaneously - Collaborate with team members and management to improve overall customer satisfaction - Adhere to company policies and procedures at all times - Meet and exceed performance metrics and goals set by the company

Requirements: - 2 years of experience in a customer service or contact center role - Energetic and driven personality - Strong people management skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer relationship management software - High school diploma or equivalent required - Must have a quiet workspace and reliable internet connection - Previous experience working remotely is a plus

Benefits: - Disability insurance - Company-provided equipment - Company transportation for on-site meetings or events

Working Environment: At CBS, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all employees can thrive and succeed.

Equal Opportunity Statement: CBS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: July 3, 2024. Thank you for your interest in joining our team at CBS.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.