Contact Center Representative - Work from home

Job Description:

Southwest Airlines is looking for a dedicated and independent Contact Center Representative to work from home in Dubai. This part-time position is at the Associate Level, requiring a minimum of 3 years of experience in customer service or a related field. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to Southwest Airlines customers over the phone and through online channels.

Responsibilities: - Answering incoming calls from customers and addressing their inquiries and concerns in a professional and timely manner - Providing support to customers with booking flights, changing reservations, processing refunds, and resolving issues related to their travel experience - Utilizing analysis and negotiation skills to find creative solutions to customer problems and ensure customer satisfaction - Keeping accurate records of all customer interactions and transactions - Collaborating with other team members and departments to ensure a seamless customer experience - Meeting and exceeding performance goals and metrics set by the company - Staying up-to-date on Southwest Airlines policies, procedures, and promotions - Adhering to all company policies and guidelines related to data security and customer privacy

Requirements: - 3+ years of experience in customer service or a related field - Excellent communication skills, both verbal and written - Ability to work independently and prioritize tasks effectively - Strong analytical and negotiation skills - Proficiency in using customer service software and Microsoft Office Suite - High school diploma or equivalent required; college degree preferred

Benefits: - Vision insurance - Joining Bonus - Disability insurance

Working Environment: At Southwest Airlines, you will have the opportunity to work in a high-energy workplace focused on delivering impactful results. You will be part of a supportive team that values collaboration, communication, and a positive attitude.

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.