Remote Contact Center Specialist

Job Description:

Whirlpool is seeking a Remote Contact Center Specialist to join our team in Abu Dhabi, AE. This part-time position at the Associate Level requires a minimum of 2 years of experience in a contact center or customer service role. The ideal candidate will be confident, reliable, and possess excellent project management skills and adaptability.

Responsibilities: 1. Handle inbound and outbound customer inquiries via telephone, email, and chat 2. Provide exceptional customer service and resolve customer issues in a timely and professional manner 3. Collaborate with cross-functional teams to ensure customer satisfaction and retention 4. Utilize CRM software to document customer interactions and track progress on open issues 5. Meet and exceed performance metrics including call quality, resolution time, and customer satisfaction ratings 6. Stay up-to-date on product knowledge and company policies to effectively assist customers 7. Participate in ongoing training and professional development opportunities 8. Adhere to company policies and procedures to maintain compliance and data security standards

Requirements: 1. Minimum of 2 years of experience in a contact center or customer service role 2. Excellent communication skills, both written and verbal 3. Strong computer skills and proficiency in CRM software 4. Ability to work independently and as part of a team in a fast-paced environment 5. High school diploma or equivalent; college degree preferred

Benefits: 1. Remote work flexibility 2. Free food 3. Joining Bonus

Working Environment: At Whirlpool, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected for their unique contributions. We believe in fostering a supportive and collaborative work environment that encourages growth and innovation.

Equal Opportunity Statement: Whirlpool is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment for all employees. All employment decisions at Whirlpool are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate.

Deadline to apply: 2024-06-16

If you meet the requirements and are interested in joining our team as a Remote Contact Center Specialist, please submit your application before the deadline. We look forward to reviewing your qualifications and welcoming you to the Whirlpool family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.