Remote Contact Center Specialist

Job Description:

As a Remote Contact Center Specialist at Dubai Electricity and Water Authority, you will be responsible for providing exceptional customer service and support to our customers through various communication channels. This part-time position at the Associate Level requires a minimum of 2 years of experience in a contact center or customer service role.

Responsibilities: 1. Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner. 2. Resolve customer complaints and issues by investigating and finding appropriate solutions. 3. Process customer orders, account changes, and service requests accurately and efficiently. 4. Maintain detailed and accurate records of customer interactions, transactions, and inquiries. 5. Collaborate with other departments to escalate and resolve complex customer issues. 6. Stay updated on company products, services, and policies to provide accurate information to customers. 7. Meet and exceed performance metrics such as response time, resolution rate, and customer satisfaction.

Requirements: 1. Resourceful and adaptable personality traits to effectively handle various customer situations. 2. Strong presentation and research skills to communicate effectively and find solutions for customers. 3. Ability to work remotely and independently with minimal supervision. 4. Excellent verbal and written communication skills in English and Arabic. 5. Proficient in using customer service software and Microsoft Office applications. 6. High school diploma or equivalent required; Bachelor's degree preferred. 7. Must have a quiet workspace, reliable internet connection, and a dedicated work phone line.

Benefits: 1. Profit sharing opportunities based on performance and company success. 2. Travel and spending expenses covered for work-related activities. 3. Company transportation provided for on-site training or meetings.

Working Environment: At Dubai Electricity and Water Authority, we encourage a spirit of exploration and taking calculated risks for growth. Our remote contact center specialists are supported in their professional development and are empowered to make meaningful contributions to our organization.

Deadline to Apply: Please submit your application by July 15, 2024.

Equal Opportunity Statement: Dubai Electricity and Water Authority is an equal opportunity employer and values diversity in the workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.