Remote Contact Center Specialist

Job Description:

Navient is currently seeking a Remote Contact Center Specialist to join our team in Dubai. This part-time entry-level position offers the opportunity to work remotely from the comfort of your own home. As a Contact Center Specialist, you will be responsible for providing exceptional customer service and support to our clients through various communication channels, including phone, email, and chat.

Responsibilities: - Respond to customer inquiries and provide accurate information in a professional and timely manner - Resolve customer issues and complaints with empathy and efficiency - Use a variety of communication tools to assist customers, including phone, email, and chat - Conduct research to find solutions to customer problems and provide accurate information - Utilize persuasion skills to promote company products and services to customers - Collaborate with team members to improve overall customer service experience

Requirements: - No prior experience required, but must be passionate and driven to succeed in a customer service role - Excellent research skills to find solutions to customer inquiries - Persuasion skills to effectively promote company products and services - Ability to work independently and autonomously - Strong communication skills, both written and verbal - Must have a reliable internet connection and home office setup - Comfortable working in a fast-paced, remote environment

Benefits: - Remote work flexibility with the ability to work from anywhere - Free food provided for employees during work hours - Travel and spending expenses covered for business trips - Encouraging working environment that values autonomy and trust in employees' abilities

Equal Opportunity Statement: Navient is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status.

Deadline to apply: July 12, 2024

If you have a passion for customer service and are looking for a flexible and rewarding part-time opportunity, apply now to join the Navient team as a Remote Contact Center Specialist.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.