Customer Care Assistant

Job Description:

J.B. Hunt Transport Services is currently seeking a Customer Care Assistant to join our team in Abu Dhabi, AE on a part-time basis. As an entry-level position, we are looking for individuals with at least 1 year of experience and the personality traits of confidence and motivation. The ideal candidate will possess strong soft skills in negotiation and analysis.

Responsibilities: - Respond to customer inquiries via phone, email, and other communication channels - Assist customers with account inquiries, product information, and issue resolution - Process customer orders and returns accurately and efficiently - Collaborate with internal teams to ensure timely and effective resolution of customer issues - Maintain customer records and update information as needed - Provide feedback to management on customer trends and issues - Identify opportunities for process improvement and recommend solutions

Requirements: - 1 year of customer service experience preferred - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

Benefits: - Paid Time Off (PTO) - Paid overtime - Training & professional development opportunities - Recognize and reward based on performance and merit

Equal Opportunity Statement: J.B. Hunt Transport Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.