Customer Care Manager

Job Description: As a Customer Care Manager at Becton Dickinson in Abu Dhabi, you will be responsible for overseeing and managing all aspects of customer care operations. Your key responsibilities will include but are not limited to:

- Developing and implementing customer care strategies to enhance customer satisfaction and retention. - Leading a team of customer care representatives to ensure high-quality service delivery. - Monitoring customer feedback and addressing any issues or concerns in a timely and effective manner. - Analyzing customer data and trends to identify opportunities for improvement and growth. - Collaborating with other departments to streamline processes and enhance customer experience. - Developing and implementing training programs for customer care staff to ensure high performance and adherence to company standards. - Maintaining up-to-date knowledge of industry trends and best practices in customer care.

Requirements: - Bachelor's degree in a related field. - 6+ years of experience in customer care or related roles. - Strong leadership and communication skills. - Dedication to providing excellent customer service. - Drive to achieve goals and exceed expectations. - Proven problem-solving and strategic planning abilities.

Personality Traits: - Dedication: A commitment to going above and beyond to meet customer needs. - Driven: A strong motivation to succeed and achieve results.

Soft Skills: - Problem-solving: Ability to analyze issues and develop effective solutions. - Strategic planning: Ability to set clear goals and develop a roadmap to achieve them.

Benefits: - Vision insurance - Retirement plan - Joining Bonus

Equal Opportunity Statement: Becton Dickinson is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.