Customer Care Manager

Job description:

We are looking for a part-time Customer Care Manager to join our team at W.R. Berkley in Dubai. As a mid-to-senior level professional with at least 7 years of experience in customer care, you will be responsible for managing a team of customer care representatives and ensuring the highest level of customer satisfaction.

Responsibilities: - Develop and implement customer care strategies to improve customer satisfaction and retention rates - Manage and mentor a team of customer care representatives to ensure they are providing excellent service to customers - Monitor customer feedback and resolve any issues or complaints in a timely and efficient manner - Analyze data and trends to identify areas for improvement in the customer care process - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Implement training programs for customer care representatives to enhance their skills and knowledge - Prepare and present reports to senior management on customer care performance and trends

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in customer care management, with at least 7 years of experience - Strong leadership skills and the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Confident and energetic personality with a strong attention to detail - Critical thinking skills and the ability to problem solve in a dynamic environment - Proficiency in Microsoft Office and customer relationship management software

Benefits: - Paid sick leave - Joining Bonus - Paid overtime

Working environment: At W.R. Berkley, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where employees can thrive and grow in their careers.

Deadline to apply: 2024-07-13

Equal opportunity statement: W.R. Berkley is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.