Customer Care Manager

Job Description:

Aldar Properties is seeking a dynamic and experienced Customer Care Manager to join our team in Dubai. As a part-time Associate Level position, the Customer Care Manager will be responsible for providing exceptional customer service and support to our clients. The ideal candidate will have at least 5 years of experience in a similar role and possess a driven and motivated personality.

Responsibilities: 1. Handle customer inquiries and provide timely and accurate responses. 2. Resolve customer complaints and issues in a professional and efficient manner. 3. Maintain a deep understanding of the company's products and services to better assist customers. 4. Collaborate with other departments to ensure customer satisfaction and retention. 5. Conduct research to identify customer needs and preferences. 6. Develop and implement strategies to improve the overall customer experience. 7. Monitor and analyze customer feedback to make necessary improvements. 8. Maintain accurate records of customer interactions and transactions. 9. Train and mentor customer care representatives to enhance their skills and performance.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Excellent communication skills, both written and verbal. 3. Strong time management and organizational skills. 4. Proven track record in customer service management. 5. Ability to work well under pressure and meet deadlines. 6. Proficient in Microsoft Office and CRM software. 7. Prior experience in the real estate industry is a plus. 8. Must be detail-oriented and customer-focused. 9. Ability to work effectively in a team environment. 10. Must have a valid driver's license.

Benefits: 1. Medical coverage 2. Joining Bonus 3. Life insurance 4. Competitive salary

Working Environment: At Aldar Properties, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where every team member is valued and respected.

Equal Opportunity Statement: Aldar Properties is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.