Customer Care Manager - Work from home

Job Description:

As a Customer Care Manager at Comcast, you will be responsible for managing a team of customer service representatives who work from home in providing exceptional customer support. Your primary goal will be to ensure that all customer inquiries and issues are resolved promptly and efficiently, while maintaining high levels of customer satisfaction. This position requires a high level of experience in customer service management, as well as the ability to effectively lead and mentor a remote team.

Responsibilities: 1. Supervise and manage a team of remote customer service representatives, providing guidance and support as needed. 2. Monitor and evaluate the performance of the team, identifying areas for improvement and implementing corrective actions when necessary. 3. Develop and implement customer service policies and procedures to enhance the overall customer experience. 4. Handle escalated customer complaints and issues, working closely with the team to find solutions and prevent future occurrences. 5. Conduct regular training sessions to ensure that all team members are up-to-date on product knowledge and customer service best practices. 6. Analyze customer feedback and data to identify trends and opportunities for improvement. 7. Collaborate with other departments within the company to streamline processes and improve communication channels. 8. Maintain a positive and supportive working environment for the team, fostering a culture of collaboration and excellence.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Minimum of 7 years of experience in customer service management. 3. Strong leadership skills with the ability to motivate and inspire a remote team. 4. Excellent communication and interpersonal skills. 5. Confident and driven personality traits. 6. Critical thinking and emotional intelligence skills. 7. Proven track record of exceeding customer satisfaction goals. 8. Proficiency in Microsoft Office and customer service software. 9. Ability to work independently and troubleshoot problems efficiently.

Benefits: 1. Remote work flexibility. 2. Training & professional development opportunities. 3. Disability insurance coverage.

Equal Opportunity Statement: Comcast is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.